Thursday, April 29, 2010

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Wednesday, September 27, 2006

study for "the Economist Intelligence Unit"

Hello guys,

at the moment I am conducting a 10-minutes-study on "outsourcing habits in the financial industry" for the magazine "Economist". Taking part just requires some knowledge about your company and the questions are simple. You will receive a copy of the whole study with its results afterwards.

Your data will not be shared with any third parties and it is your decision whether you want to receive a book present or not.

As it is very difficult to get through to the right people on the phone I truly need your help to get this job done. Just make an appointment with me and I will call you at your work.

My contact details: tracks4ever@hotmail.com (same for MSN messanger) or ICQ 330535517

Thank you so much.....Marcel

Friday, September 08, 2006

Tapan Mukerji's World

Engineering Outsourcing

Generally, outsourcing most of the times tends to be related to cost saving. Well, this may be one part of the story but not the single driver. Basically, one goes to outsource when it is not possible to accomplish the same way in-house. So this may be cost, technology, time lines or whatever.

With our experience of handling various projects from offshore, we have seen engineering outsourcing is also interpreted most of the times as drafting assignments. Equally untrue is this interpretation!

There are many areas like design, analysis, project management where the customer simply may not have the expertise. Recently, we did a finite element analysis of a complicated configuration for a large manufacturing US organization. It is interesting to note that the organization had been manufacturing the same product for 20 years but when it came to performing a finite element analysis, they had to outsource offshore.

In this case demand for technology prevailed over everything else. So offshore companies are not solely meant for labor intensive functions - many of them have highly specialized technology skill to offer.

Wednesday, April 12, 2006

Offshoring IT Services: A book review

The book titled "Offshoring IT Services", by Mohan Babu K, published by Tata McGraw-Hill is a must read if you want to update yourself on the current trends in the field, and also learn some valuable basic concepts of IT offshoring and IT projects.

The author, an experienced IT professional, who has a project management certification, has included his real life work experiences to serve as example in many instances. Which makes it easier to visualize the issue being discussed and understand its real life picture. The " Case Point" section in the chapters are an interesting read, they serve as case studies in nut shell. The diagrams and illustrations are well placed and serve their purpose.

The book has depth and while reading it you can see that it is a well-reserached book. I suggest that the author market is as a text book, as there are few books on offshoring and outsourcing which are written to serve as text books.

On the shortcomings of the book, I have listed them below:

# on page 19, the speaker is introduced not in the same page but at the end of the chapter.

# for chapter 3, Framework for Managing Global IT Projects,adding about the concept of" 24 hour knowledge factory" would add to the depth of the matter being presented.

# chapter 4, Offshoring:The IT management Context,instead of presenting IT management as "project management", I would suggest to include other management aspects too.


# Offshoring models, which appears as an Appendix, would be better placed as a chapter by itself with more discussion and material.
Also there needs to be more discussion on emerging markets around the world

As a student of outsourcing, I would say the book has added to my knowledge and sometimes made me realize that I need to do more reading(as some new developments mentioned in book caught me off guard).

Go and get the book, if you are serious about outsourcing. But if you are into outsourcing just to make sense out of Lou Dobbs, I don't think this is the right one for you.

Bhumika Ghimire,2006

Sunday, March 12, 2006

Reasons for Offshoring changing

Increasingly, companies no longer perceive offshoring as a way of cost cutting only, but also as a growth strategy. Recent results of an ongoing survey by the Offshoring Research Inititiative finds the following list of reasons for offshoring:

  • Cost reduction (97%)
  • Growth strategy (73%)
  • Competitive pressure (71%)
  • Access to qualified personnel (70%)
  • Industry practice (52%)
  • Improved levels of service (50%)
  • Business process redesign (48%)
  • Changing the rules of the game (37%)
  • Increased speed to market (35%)
  • System redundancy (33%)
  • Access to new markets (25%)

The goal of the research is to objectively benchmark key performance metrics and the current perceptions of financial, operational and political risk associated with the five leading Offshore operational models.

Friday, February 24, 2006

Need Volunteers

Hi all,

I need some volunteer writers to write on outsourcing for an online learning site run by a group of volunteers.Please contact me at bhumika_g@yahoo.com.

Thank you
Bhumika

Wednesday, January 18, 2006

Discussion On Outsourcing Education

I want to discuss about outsourcing as a field of research and as a course taught in Universities.Anyone having information please join the discussion.Also what do you feel about the outsourcing professional certification program by the International Society of Outsourcing Professionals..?

Monday, January 02, 2006

Looking for new outsourcing destinations

As we know India and China are the preferred outsourcing destinations at the present. But then the rising costs in India and legal problems in China has forced us to find new dsetinations for outsourcing.Poland is coming up in Eastern European region, then there is Russia and former Yugoslavia.In the Asian region, I believe Nepal, Sri Lanka would be a great destinations because of the lower costs, sizeable English speaking population and availability of trained manpower.Although the talent pool is not comparable to India and China, Nepal and Srilanka can be a good option for small scale projects.

Nepal has problems with infrastructure and stability.Recently the King took over the government and shut down internet access for couple of days, even mobile phones were down.Then there is the Maoist insurgency which has forced many international projects to leave the country.Sri Lanka has the issue of Tamil insurgency.

What I am trying to get here is, to start a discussion on new outsourcing destination, outside the obvious.

Wednesday, December 14, 2005

BPOs Losing To High Attrition?


According to a study conducted by Hay Group India, attrition cost in the Business Process Outsourcing companies (low-end voice based process) is 76 per cent of annual salary. The study mainly focussed on the 'impact of attrition on the bottom line of the BPO- ITES World'.

According to the study, total attrition cost is 27 per cent of operating expenses for a voice-based process. Total cost of attrition in high-end process is nine per cent of the operating expense, while in the low-end non-voice process it is 12.5 per cent of operating expense.

The survey says managing attrition in BPOs has become a strategic priority for CEOs as it is affecting the bottomline. "Though the BPO sector is booming, attrition is creating enough headaches for the CEOs. It can be better served if they focus on the cost of attrition, rather than attrition per se and alter the attrition mix to increase planned and desired exits," said, Gaurav Lahiri, operations manager of Hay Group India.

Largest disruption in attrition in India is caused by unplanned, undesired exits. Short duration employment contracts can substitute unplanned attrition with planned attrition. Short duration contract will assist in lowering unplanned attrition, limiting investment in training, cherry picking high performers, etc.

To create short duration contract there should be guidelines, like draw up training calendar, clarify performance expectations, back–end compensation and offer study leave assistance.According to Nitin Aggarwal, head of Technology Practices at Hay Group India, "To control the attrition rate, BPO companies have to create an environment of engagement to employees by offering tangible rewards, quality of work, future growth opportunity, inspiration values and work-life balance."

Newer Areas for offshore outsourcing:2006

Is 2006 going to unfold newer areas of outsourcing?
Clinical Process Outsourcing probably could be one of the areas that might emerge out with simplification of health care legislations. If carefully handled, the world should witness the dream come true - a more efficient health care delivery system. The most critical part will be the selection of the offshore providers and correctly assessing the expertise level. The criteria for selection would be a tougher process and for performing that correctly the decision makers should thoroughly acquaint themselves with the medical education system prevailing in the target countries.

In fact the standard of medical education in some of the institutions in India, for example, is highly comparable with what is known as best in the world. It will be misleading to comment on the standard of medical education on the basis of the current scenario of health care delivery system as exists in those target countries. These are two different issues, the latter being an intrinsic function of socio-political parameters.